Andrew Urevbu

Hi, I'm Andrew Urevbu. Welcome to my profile!

Andrew Urevbu's Bio:

Andrew Urevbu's Experience:

• Collections Representative II at Harley-Davidson Financial Services

  December 2009 - July 2010

  Generated calls to delinquent borrowers to engage with them identify their financial issues and provide solutions to keep them in their motorcycles (collections, repayment plans, and extensions) or other alternatives. Located customers, and/or for repossession by skip tracing. Granted the authority to assign accounts to Adjustment Queue for extensions, payment re-allocations, or fee/balance waivers if applicable. Recommended process improvements Career Contribution: Computerized Identification and resolution of customer delinquency problems

• Commercial Collections at SuperMedia LLC

  March 2009 - November 2009

  Responsible for collecting on assigned accounts by telephone, or other correspondence. Assigned the authority to assign accounts to Adjustment Queue for payment arrangements or fee/balance waivers if applicable. Responsible for collections ranging from $800,000 to $1million a month. Career Contribution: Consistently exceeded assigned monetary goals.

• Mid Range Collections/Customer Service at Drive Financial Services

  September 2008 - March 2009

  Responsible for collecting on assigned accounts by telephone, or other correspondence. Customer counseling on repossession prevention Settling delinquencies and negotiating an equitable payment arrangement Recommended process improvements Career Contribution: Computerized Identification and resolution of customer delinquency problems

• Customer Service /High Risk Collections at Capital One Auto Finance

  April 2007 - August 2008

  Responsible for collecting on assigned accounts by telephone, or other correspondence. Customer counseling on repossession prevention. Settling delinquencies and negotiating equitable payment arrangements. Career Contribution: Computerized Identification and resolution of customer delinquency problems

• Manager at Cottonwood Financial

  November 2005 - February 2007

  Managed daily operations within the store including organizational management, up sales, business development, marketing and financial management Handled courtesy and collection calls; supervise an assistant manager Completed daily and weekly cash reconciliations and sent financial spreads to clientele on timely basis Career Contributions: Improved sales through new business development, referrals and existing client relationship management Increased sales and enhanced customer care satisfaction levels within the company

• Customer Account Representative at Nissan Motor Acceptance Corporation

  November 2010

  o Beta tester for Siebel 8.1 and instructor for team members. o Identify and evaluate opportunities to improve operational performance. o Analyze customer historical transaction to identify trends and make business recommendations. o Communicate with other Account Analyst to recommend best solution of given problem. o Used Siebel CRM software to deliver a combination of transactional, analytical, services to customers. o Follow up with repossession contractors, and adhere to call and account activity guidelines. o Negotiate and communicate with customers on best repayment arrangements in best interest of customer and company. Responsible for collecting $50,000 - $60,000 monthly.

Andrew Urevbu's Education:

• Collin County Community College

• Collin County Community College

  Concentration: Certificate,Lean Manufacturing

• SAS Institute

  Concentration: SAS Programming I : Essentials

• University of Benin

  1997 – 2003
  Bachelor's degree
  Concentration: Mathematics